Frequently Asked Questions
| How long will it take for my order to process? |
| — Most orders take between 3-7 business days to arrive to our customers. Overnight shipping options are available. |
| What type of overnight carrier do you use? |
| — UPS or Fed Ex upon request |
| Are all your products ready to ship out the same day? |
| — The majority of our products will ship between 1-4 days except Herman Miller Ethospace & Haworth panel parts which are subject to availabilty. |
| Do you ship outside the US? |
| — Yes, we currently serve North America, Mexico & Europe. Countries outside the Continental US will receive their product via UPS Priority Mail for tracking purposes. |
| Why don’t I see my shipping charges on my estimate or at time of order? |
| — Due to the vast amount of inventory we carry and the large number of manufacturing plants we use, Problem Solver’s policy is to first pull, package, weigh and select the most efficient shipping method, in order to obtain accurate shipping charges for our customers. |
| Do you accept returns? |
| — All returns have to be authorized by PROBLEM SOLVER prior to being returned. A RMA number will be provided to you to help expedite the process. Please see our COMPANY POLICY sections for more information. |
| My order arrived today, but the packaging was open and some of the items were missing. What should I do? |
| — You need to contact the carrier immediately (UPS or US Mail) with the tracking number provided and file a claim. |
| What are your hours of operation? |
| — Our online store is open 24 hours a day, 365 days a year. However our customer support is available from 9:00 AM to 5:00 PM EST M-F only. |
| Do you provide estimates? |
| — Yes, click on request “quote” button and we will email or fax you your estimate. |
| What if I need a item not listed on your website? |
| — Send us an email to psorders@problemsolver.us or fax to 919-841-4764 to inquire about the part. Please include as much information as possible (pictures, name of manufacturer, dimensions, color and quantity) so we can assist you as best as we can. |
| Do you offer repair assistance for your products? |
| — No, all products are sold as single entities. installation and repair is solely your responsibility. |
| What is the warranty for your products? |
| — We offer no further warranty beyond what the manufacturer put into place. However, our 24/7 Extensive use chairs carry a 6 year top to bottom warranty. |
| I want to order a high quantity of products, do you offer a discount? |
| — Yes, we offer a quantity volume discount for products. |
| How can I pay for my order? |
| — We accept the following methods of payment: Visa, Mastercard, American Express, Checks & PayPal |
| Do you accept purchase orders? |
| — Yes, we proudly accept PO’s from K-12, Colleges, Universities, Places of Worship, Military & Non-Profit. We will consider others pending a credit approval and/or obtaining a backup credit card. |
| We’re a tax exempt company. What do you need to ensure that we’re not charged tax? |
| — You should provide us with a copy of your authorized Tax Exempt form for our files via fax 919-841-4764 or email: psorders@problemsolver.us |
| How do I measure my chair glides/caps/ tips? (ID vs. OD)? |
| — See Diagram |
| What are the ways I can identify what brand/manufacturer make is my file cabinet? |
| — You can check the cabinet lock for numbers/letters. Sometimes you will find a label along side the bottom drawer or you can even trace or take a picture of an existing file bar for us to match it up. |
| What size is my file bar? How to measure? |
| — See here |
| What size is my Aeron Chair? |
| — To determine what size Aeron Chair you have, stand behind your chair and look near the top/center of the back frame. You will see the name Herman Miller stamped into the frame. Reach under the frame lip behind the name; push your fingers up until you feel the fabric. You can now feel raised bumps like Braille molded into the plastic. One bump indicates a size A chair (small); two bumps indicate a size B chair (medium); and three bumps in a triangular pattern indicate a size C chair (large). See Sizing Chart |
